Vocabulary

 

Departaments:

• Accounts department – Departament de Comptabilitat
• Customer relations department – Departament de Relacions amb els Clients
• Human resources department – Departament de Recursos Humans
• IT maintenance department – Departament de Manteniment d'IT
• Sales and marketing department – Departament de Vendes i Màrqueting

Servei al client:

• Charge – Càrrec
• Complaint – Queixa
• Customer number – Número de client
• Damaged – Danyat
• Discuss it – Discutir-ho
• Enquiry – Consulta
• Get back to you – Tornarem a contactar amb vostè
• Hold the line – Esperi a la línia
• Opening times – Horari d'obertura
• Overcharge – Cobrar de més
• Quote – Pressupost
• Satisfied – Satisfet
• Shopping date – Data d'adquisició

Queixes:

• Assist – Assitir
• At our expense – A les nostres despeses
• Check my records – Comprovar els meus registres
• Compensation – Compensació
• Credited our account – S'ha abonat al nostre compte
• Defect – Defecte
• Doesn't fit – No s'adapta
• Error – Error
• Faulty part – Peça defectuosa
• Losing business – Perdent negoci
• Lost in the post – Perdut pel correu
• Make a claim – Presentar una reclamació
• Making a noise – Fer soroll
• Missing a part – Falta una peça
• Refund (n) – Reemborsament
• Return – Retorn
• Suggest – Sugerir
• The wrong item – L'objecte incorrecte
• Under warranty – Sota garantia

Extra:

• Broken – Trencat
• Customer satisfaction – Satisfacció del client
• Disappointed – Decebut
• Displeased – Descontent
• Dissatisfaction – Insatisfacció
• Feedback – Retroacció
• File a lawsuit – Presentar una demanda
• Financial director – Director financer
• Inappropriate – Inadequat
• Lose business – Perdre negoci
• Managing director – Director general
• Research and development department – Departament de Recerca i Desenvolupament
• Treatment – Tractament

5. LISTEN AND REPEAT THE DEPARTAMENT IN COLOUR THEN DECIDE WHICH DEPARTAMENT MATCHES   EACH SPEECH BUBBLE BELOW 

3. SALES AND MARKETING DEPARTAMENT

4. ACCOUNTS DEPARTAMENT 

1. iT MAINTENANCE DEPARTAMENT

2. CUSTOMER RELATIONS DEPARTAMENT 

5. HUMAN RESOURCES DEPARTMENT 

1. WE MANAGED TO FIX YOUR HARD 

DRIVE BUT UNFORTUNATELY, YOU NEED

A NEW MOTHERBOARD

2. YOUR SATISFACTION IS VERY IMPORTANT TO US. L'M

VERY SORRY TO HEAR THERE WAS A PROBLEM WITH OUR 

SERVICE. 

3. L CAN GIVE YOU A REDUCTION IN PRICE IF YOU BUY A LARGER QUANTITY 

4. PLEASE GIVE ME THE INVOICE NUMBER AND L'LL CHECH WHAT THE PRICES WERE

5. L'M PLANNING A STAFF TRAINING PROGRAMME FOR ALL OUR NEW EMPLOYEES 

  

6. LISTEN AND REPEAT THE WORDS IN COLOUR . THEN COPY AND COMPLETE THE SENTENCES.

1. L THINK WE SHOULD DISCUSS IN  MORE DETAIL AT OUR NEXT TEAM MEETING .

2. WE WANT ALL OUR CUSTOMERS TO BE SATISFIED

3. THEY'RE ASKING HOW MUCH WE CHARGE FOR TECHNICAL SUPPORT 

4. L'M SORRY, THE LINE IS BUSY, L'LL ASK HER TO GET BACK TO YOU AS SOON AS POSSIBLE 

5. THE COMPANY WILL REPLACE THE DAMAGED ITEM FOR FREE

6. OUR OPENING TIMES ARE FROM 9 IN THE MORNING UNTIL 8 IN THE EVENING

7. DON'T HANG UP  HOLD THE LINE AND L'LL PUT YOU THROUGH TO THE CORRECT DEPARTAMENT 

Departament in a company

 Titulo: Departament in a company 

1. Accounts Deparment, ext. 322 = For financial matters such as invoices, problems with pricing and contracts. (Per problemes financers com ara factures i problemes de preus o contractes)

2. IT Maintenance, ext. 321= For software or hardware problems. (Per problemes de programari i maquinari)

3. Human Resources, ext. 323= Callers interested in employment. (Per a persones interessades en un lloc de treball)

4. Sales and Marketing, ext. 320= For quotes, purchases and order enquiries. (Departament de vendes i marqueting, per a presuppostos i comandes)

5. Customer Relations, ext. 324= Complaints about damaged or incorrect products  (Per a queixes sobre productes danyats o incorrectes)

Pag 27 working with vocabulary

 5. 

1. out of town 

2. in a meeting 

3. on holiday

5.1

4. take down 

5.cut off

6. hang up

5.2

7.put you on hold 

8. take a message 

9.leave a message 

6. 

1. line is busy

2. spell that 

3. interrupt

4.out of the office

5.return your call 

7. 

1.e

2.c

3.d

4.a

5.b 

8. 

1. in a meeting 

2. left

3. urgent 

4. deal with

5. return 

6. took down 

vocabulary

- Phone calls

- As soon as possible: Tan aviat com sigui possible

- Avoid: Evitar

- Be careful: Tingues cura

- Caller: Truador/a

- Contact: Contacte

- Dial a number: Marcar un número

- Engaged: Ocupat

- Extension number: Número de extensió

- Online: En línia

- Professional: Professional

- Put you through: Passar-te

- Remind: Recordar

- Repeat: Repetir

- Ring back: Tornar a trucar

- Speak up: Parlar més alt

- State: Declarar

- Wrong number: Número incorrecte

Answering calls and taking messages: 

Cut off: Tallat

Deal with: Tratar amb

Expecting: Esperant

Hang up: Penjar (la trucada)

In a meeting: En una reunió

Interrupt: Interrompre

Leave a message: Deixar un missatge

Line is busy: La línia està ocupada

On holiday: De vacances

Out of the office: Fora de l'oficina

Out of town: Fora de la ciutat

Put you on hold: Posar-te en espera

Return your call: Retornar la teva trucada

Spell that: Deletreja-ho

Take a message: Prendre un missatge

Take down: Apuntar

Transfer: Transferir

Unavailable: No disponible

Urgent: Urgent

Extra: 

• Bad connection: Connexió dolenta

• Call back: Tornar a trucar

• Calling on behalf of: Trucant en nom de

• Clearly: Clarament

• End a conversation: Acabar una conversa

• Get through: Aconseguir parlar amb

• Interference: Interferència

• Line is free: La línia està lliure

• Offer assistance: Oferir assistència

• Speak a little more slowly: Parla una mica més lentament

• Take a call: Atendre una trucada

• Voicemail: Contestador automàtic

• Would you: Ho faries?

working with vocabulary

 6. listen and repeat the words in colour then chosse the correct aswer.

1.when l word off-site l have to drive to diferent places.

2. let's use the lift. the meeting is on the 30th flor 

3.  the key are ready for you to collect from the hotel reception

4. pay for your car parking at the exit when you leave

 

7.listen and repeat. then match the words to the pictures.

1. sports centre 4

2. shopping centre 8

3. airport 6

4. factory 5

5.train station  2

6.library 3

7.post office 1

8.department 7

8. listen and repeat the words and phrases in colour. then match each sentence to the correct picture.

1. room 333 is. opposite the toilet 6

2. go straight 9

3. turn letf d

4. turn right 6

5.room 33 is on your left e

6. room 333 is on your right j

7. room 333 is at the end of the corridor c

9. match a to b to form sentences.

1. you need to run a virus h

2. my office is at the and of the d

3. the office building is on your q

4. l'll meet you outside the sports g

5. my sister works at the post b

6.  the library is next to the train

7. just insert the disc and follow the c

8. at the end of the day, make sure you do e

a. left

b. office

c.instructions

d.corridor

e.backup

f.station

g.centre

h.scan

Vocabulary

 

ORDERING

• delivery date – fecha de entrega
• give a discount – ofrecer un descuento
• goods – mercancías
• invoice – factura
• out of stock – fuera de stock
• payment date – fecha de pago
• payments – pagos
• price – precio
• price per unit – precio por unidad
• quality – calidad
• quantity – cantidad
• subtotal – subtotal
• VAT – IVA (Impuesto sobre el Valor Añadido)

PAYMENTS

• account – cuenta
• cash – efectivo
• charge it – cargarlo (a la cuenta)
• cheque – cheque
• credit card – tarjeta de crédito
• postage and handling – gastos de envío y manipulación
• shipping – envío

ADJECTIVES

• all-in-one – todo en uno
• built-in – incorporado
• compact – compacto
• complicated – complicado
• dependable – confiable
• ergonomic – ergonómico
• flexible – flexible
• high-resolution – alta resolución
• portable – portátil
• powerful – potente
• practical – práctico
• reliable – fiable
• secure – seguro
• simple – sencillo
• slimline – delgado
• sturdy – robusto
• superfast – ultrarrápido
• top-of-the-range – de gama alta
• user-friendly – fácil de usar
• wide screen – pantalla ancha

EXTRA

• accessible – accesible
• compatible – compatible
• convenient – conveniente
• delivery fee – tarifa de entrega
• place an order – hacer un pedido
• reduction – reducción
• shortage – escasez
• sophisticated – sofisticado
• spare parts – repuestos
• special offer – oferta especial
• specialised – especializado
• stocktaking – inventario
• supply chain – cadena de suministro
• warehouse – almacén

Vocabulary builder

Keyboard

Alt key: Tecla Alt
Arrow keys: Teclas de dirección
Backspace key: Tecla de retroceso
Caps lock key: Tecla de mayúsculas
Command key: Tecla Comando (generalmente en Mac)
Control key: Tecla Control
Delete key: Tecla Suprimir
Escape key: Tecla Esc
Function keys: Teclas de función
Modifier key: Tecla modificadora
Numeric pad: Teclado numérico
Return or enter key: Tecla de retorno o Enter
Shift key: Tecla Shift
Space bar: Barra espaciadora
Tab key: Tecla Tab

Punctuation symbols

And symbol: Símbolo de "y" (&)
Apostrophe: Apóstrofe
Asterisk: Asterisco
At symbol: Símbolo de arroba (@)
Brackets: Corchetes
Colon: Dos puntos
Comma: Coma
Exclamation mark: Signo de exclamación
Full stop: Punto
Hyphen: Guion
Question mark: Signo de interrogación
Quotation marks: Comillas
Semicolon: Punto y coma
Slash: Barra (/)
Underscore: Guion bajo

Prepositions/prepositional phrase

bove: Arriba
Behind: Detrás
Below: Abajo
Beside: Al lado de
In the middle of: En el medio de
Next to: Junto a
On: En
Over: Sobre
Under: Debajo

Peripherals

Barcode scanner: Escáner de códigos de barras
Flash drive: Memoria flash
Gaming controller: Controlador de videojuegos
Headset: Auriculares (con micrófono)
Microphone: Micrófono
Printer: Impresora
Projector: Proyector
Remote control: Mando a distancia
Scanner: Escáner
Speakers: Altavoces
Stylus pen: Lápiz óptico
Touch screen: Pantalla táctil
USB charger: Cargador USB
Webcam: Cámara web

ordering

Broken: Roto
Obsolete: Obsoleto
Order: Pedido
Overstocked: Sobreabastecido
Reorder: Reordenar
Run low on: Quedarse corto de
Run out of: Quedarse sin

Extra

Joystick: Joystick
Laser pointer: Puntero láser
Letter keys: Teclas de letras
Memory stick: Memoria USB
Page down: Avance de página
Page up: Retroceso de página
QWERTY: QWERTY (disposición estándar del teclado)
Short cut: Acceso directo
Touchpad: Panel táctil

keyboard

 

vocabulary

 

COMPUTERS AND DEVICES

apps                    laptop          server

data                    monitor         software

hardware             mouse          system unit 

keyboard

BUSINESS SECTORS

banking                                 hospitality and leisure 

business and retail              manufacturing

education                              transport

health

NUMBERS

ten                             eighty

twenty                       ninety

forty                          one hundred

fifty                            one thousand

sixty                          one thousand five hundred

seventy

traducelo 

> before page 6

IT                               

assemble                    install                           text

check                           maintain                      troubleshoot

design                          operator                      upgrade

download                    repair                           upload

give                              solve

input                             startup

JOBS

data entry operator                      software tester

helpdesk technician                     support technician

network administrator                 web designer

programmer ✓

Extra!

client                      responsible               support

company               role                              team

over the phone     skill

Vocabulary computes Tema 1

 5.listen and repeat. then match the words to the pictures

1- keyboard

 2-  Monitor 

 

3- mouse 

 4- laptop

 5-  server

6- system unit