5.
1. out of town
2. in a meeting
3. on holiday
5.1
4. take down
5.cut off
6. hang up
5.2
7.put you on hold
8. take a message
9.leave a message
6.
1. line is busy
2. spell that
3. interrupt
4.out of the office
5.return your call
7.
1.e
2.c
3.d
4.a
5.b
8.
1. in a meeting
2. left
3. urgent
4. deal with
5. return
6. took down
- Phone calls
- As soon as possible: Tan aviat com sigui possible
- Avoid: Evitar
- Be careful: Tingues cura
- Caller: Truador/a
- Contact: Contacte
- Dial a number: Marcar un número
- Engaged: Ocupat
- Extension number: Número de extensió
- Online: En línia
- Professional: Professional
- Put you through: Passar-te
- Remind: Recordar
- Repeat: Repetir
- Ring back: Tornar a trucar
- Speak up: Parlar més alt
- State: Declarar
- Wrong number: Número incorrecte
Answering calls and taking messages:
Cut off: Tallat
Deal with: Tratar amb
Expecting: Esperant
Hang up: Penjar (la trucada)
In a meeting: En una reunió
Interrupt: Interrompre
Leave a message: Deixar un missatge
Line is busy: La línia està ocupada
On holiday: De vacances
Out of the office: Fora de l'oficina
Out of town: Fora de la ciutat
Put you on hold: Posar-te en espera
Return your call: Retornar la teva trucada
Spell that: Deletreja-ho
Take a message: Prendre un missatge
Take down: Apuntar
Transfer: Transferir
Unavailable: No disponible
Urgent: Urgent
Extra:
Bad connection: Connexió dolenta
Call back: Tornar a trucar
Calling on behalf of: Trucant en nom de
Clearly: Clarament
End a conversation: Acabar una conversa
Get through: Aconseguir parlar amb
Interference: Interferència
Line is free: La línia està lliure
Offer assistance: Oferir assistència
Speak a little more slowly: Parla una mica més lentament
Take a call: Atendre una trucada
Voicemail: Contestador automàtic
Would you: Ho faries?
6. listen and repeat the words in colour then chosse the correct aswer.
1.when l word off-site l have to drive to diferent places.
2. let's use the lift. the meeting is on the 30th flor
3. the key are ready for you to collect from the hotel reception
4. pay for your car parking at the exit when you leave
7.listen and repeat. then match the words to the pictures.
1. sports centre 4
2. shopping centre 8
3. airport 6
4. factory 5
5.train station 2
6.library 3
7.post office 1
8.department 7
8. listen and repeat the words and phrases in colour. then match each sentence to the correct picture.
1. room 333 is. opposite the toilet 6
2. go straight 9
3. turn letf d
4. turn right 6
5.room 33 is on your left e
6. room 333 is on your right j
7. room 333 is at the end of the corridor c
9. match a to b to form sentences.
1. you need to run a virus h
2. my office is at the and of the d
3. the office building is on your q
4. l'll meet you outside the sports g
5. my sister works at the post b
6. the library is next to the train
7. just insert the disc and follow the c
8. at the end of the day, make sure you do e
a. left
b. office
c.instructions
d.corridor
e.backup
f.station
g.centre
h.scan
Keyboard
Alt key: Tecla Alt
COMPUTERS AND DEVICES
apps laptop server
data monitor software
hardware mouse system unit
keyboard
BUSINESS SECTORS
banking hospitality and leisure
business and retail manufacturing
education transport
health
NUMBERS
ten eighty
twenty ninety
forty one hundred
fifty one thousand
sixty one thousand five hundred
seventy
traducelo
> before page 6
IT
assemble install text
check maintain troubleshoot
design operator upgrade
download repair upload
give solve
input startup
JOBS
data entry operator software tester
helpdesk technician support technician
network administrator web designer
programmer ✓
Extra!
client responsible support
company role team
over the phone skill
5.listen and repeat. then match the words to the pictures
1- keyboard
3- mouse
4- laptop
5- server
6- system unit
