Departaments:
- Accounts department – Departament de Comptabilitat
- Customer relations department – Departament de Relacions amb els Clients
- Human resources department – Departament de Recursos Humans
- IT maintenance department – Departament de Manteniment d'IT
- Sales and marketing department – Departament de Vendes i Màrqueting
Servei al client:
- Charge – Càrrec
- Complaint – Queixa
- Customer number – Número de client
- Damaged – Danyat
- Discuss it – Discutir-ho
- Enquiry – Consulta
- Get back to you – Tornarem a contactar amb vostè
- Hold the line – Esperi a la línia
- Opening times – Horari d'obertura
- Overcharge – Cobrar de més
- Quote – Pressupost
- Satisfied – Satisfet
- Shopping date – Data d'adquisició
Queixes:
- Assist – Assitir
- At our expense – A les nostres despeses
- Check my records – Comprovar els meus registres
- Compensation – Compensació
- Credited our account – S'ha abonat al nostre compte
- Defect – Defecte
- Doesn't fit – No s'adapta
- Error – Error
- Faulty part – Peça defectuosa
- Losing business – Perdent negoci
- Lost in the post – Perdut pel correu
- Make a claim – Presentar una reclamació
- Making a noise – Fer soroll
- Missing a part – Falta una peça
- Refund (n) – Reemborsament
- Return – Retorn
- Suggest – Sugerir
- The wrong item – L'objecte incorrecte
- Under warranty – Sota garantia
Extra:
- Broken – Trencat
- Customer satisfaction – Satisfacció del client
- Disappointed – Decebut
- Displeased – Descontent
- Dissatisfaction – Insatisfacció
- Feedback – Retroacció
- File a lawsuit – Presentar una demanda
- Financial director – Director financer
- Inappropriate – Inadequat
- Lose business – Perdre negoci
- Managing director – Director general
- Research and development department – Departament de Recerca i Desenvolupament
- Treatment – Tractament
5. LISTEN AND REPEAT THE DEPARTAMENT IN COLOUR THEN DECIDE WHICH DEPARTAMENT MATCHES EACH SPEECH BUBBLE BELOW
3. SALES AND MARKETING DEPARTAMENT
4. ACCOUNTS DEPARTAMENT
1. iT MAINTENANCE DEPARTAMENT
2. CUSTOMER RELATIONS DEPARTAMENT
5. HUMAN RESOURCES DEPARTMENT
1. WE MANAGED TO FIX YOUR HARD
DRIVE BUT UNFORTUNATELY, YOU NEED
A NEW MOTHERBOARD
2. YOUR SATISFACTION IS VERY IMPORTANT TO US. L'M
VERY SORRY TO HEAR THERE WAS A PROBLEM WITH OUR
SERVICE.
3. L CAN GIVE YOU A REDUCTION IN PRICE IF YOU BUY A LARGER QUANTITY
4. PLEASE GIVE ME THE INVOICE NUMBER AND L'LL CHECH WHAT THE PRICES WERE
5. L'M PLANNING A STAFF TRAINING PROGRAMME FOR ALL OUR NEW EMPLOYEES
6. LISTEN AND REPEAT THE WORDS IN COLOUR . THEN COPY AND COMPLETE THE SENTENCES.
1. L THINK WE SHOULD DISCUSS IN MORE DETAIL AT OUR NEXT TEAM MEETING .
2. WE WANT ALL OUR CUSTOMERS TO BE SATISFIED
3. THEY'RE ASKING HOW MUCH WE CHARGE FOR TECHNICAL SUPPORT
4. L'M SORRY, THE LINE IS BUSY, L'LL ASK HER TO GET BACK TO YOU AS SOON AS POSSIBLE
5. THE COMPANY WILL REPLACE THE DAMAGED ITEM FOR FREE
6. OUR OPENING TIMES ARE FROM 9 IN THE MORNING UNTIL 8 IN THE EVENING
7. DON'T HANG UP HOLD THE LINE AND L'LL PUT YOU THROUGH TO THE CORRECT DEPARTAMENT
